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Job Title: Technical Support Specialist - Emma or Campaign Monitor
Company Name: CM Group (Campaign Monitor)
Location: Remote , NY United States
Position Type: Full Time
Post Date: 04/08/2021
Expire Date: 06/08/2021
Job Categories: Customer Service and Call Center
Job Description
Technical Support Specialist - Emma or Campaign Monitor

APPLY HERE: https://campaignmonitor.wd5.myworkdayjobs.com/en-US/External_Careers/job/US-CA-Remote/Technical-Support-Specialist_R26

The Role:

The right candidate will be passionate about providing excellent customer service and doing what it takes to help our customers succeed. Our ideal candidate has prior customer service, call center or technical support experience. Technically-savvy is a must. He or she should also be highly skilled at researching, troubleshooting and solving complex issues. We're looking for strong team players who love collaboration, welcome feedback and who are quick, eager and confident when learning new things. Because we're so fond of our customers, it's also important that we find a person who's a strong and personable communicator and able to convey personality and helpfulness over the phone and through email.

*West Coast remote or Pacific Standard Time hours

In This Role You Will:

Learn the ins and outs of the application
Answer customer inquiries by phone and email quickly and efficiently
Manage all customer communications in a timely, accurate and friendly manner
Troubleshoot advanced technical issues
Collaborate with teammates on cases, resources and process improvements

Perks & Benefits:

Competitive compensation and benefits package
Life, AD&D, Short and Long Term Disability Insurance
Company 401(k) match
Open Time Away
Paid parental leave
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Contact Information
Company Name: CM Group (Campaign Monitor)
Company Description:
The Company CM Group is the largest sender of personalized email on the planet. But we’re so much more than an email provider or cross-channel marketing hub. We’re committed to creating true partnerships with our clients, not just being another vendor. Working with some of the biggest names in ecommerce and publishing, we help deliver the end consumer experiences for billions of individuals globally across email, mobile apps and web. CM Group is a world-class portfolio of technology products including Campaign Monitor, Delivra, Emma, Liveclicker, and Vuture. Our mission is to be the most respected, fastest growing marketing technology company in the world. We have teams all over the globe — from NYC to San Francisco to London to New Zealand — making it a reality.
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